Prices and Your satisfaction are guaranteed!
Satisfaction Guarantee
Unlike most pool and spa suppliers you might find – Poolblu is BOTH a service organization and product supplier. Because we help residential and commercial pool/spa owners and operators with virtually any product, service, installation or repair – we have the tools and the unwavering commitment to assure your complete satisfaction.
Our satisfaction guarantee is this: If you are dissatisfied with the products or service you received from poolblu for any reason – simply contact us. We will have a Customer Care specialist work directly with you to resolve any issue you have to your satisfaction.
Our Price Parity Guarantee – and Your Peace of Mind
We are proud to feature excellent prices on a huge selection of only the best products in the world – all backed up with the support of service professionals you just can’t find anywhere else. As a result, we believe that our prices reflect a tremendous value.
In these days of “instant” storefronts, both on the internet and in the mail, we realize that it is hard for you to know exactly who you are dealing with. As a result – it may not be clear to you exactly how good a “great price” from a company you don’t know really is.
We try to monitor these companies and their prices regularly – but some slip by. Our Price Parity Guarantee is simple: If you find a better price on an item we carry just let us know - we will be glad to match that price for you, or cancel your order if you like*. The best prices guaranteed – and the Peace of Mind you deserve.
*Conditions of the Poolblu Price Parity guarantee:
- Identical original equipment manufactured products only.
- Does not include closeout, discontinued, or limited quantity items.
- Competing company name and contact information is required.
- Subject to verification by poolblu.
Returns
Chemicals and Electronics cannot be returned, as they cannot be inspected for alterations or hidden damage. Any other stocked items can be returned within 15 days of receipt, provided it is in the original un-opened package. Return freight is the responsibility of the purchaser.
Sorry, special order items cannot be returned. This includes all custom made products, specialty color paints and items ordered on behalf of the customer not in our normal inventory.
Website Orders
Orders placed at this website are subject to verification and acceptance by us prior to processing.
Although we make efforts to assure the accuracy of the information on our website, errors and omissions can occur.
Sometimes - these errors can impact our ability to deliver goods and services to your expectations. Accordingly, we contact you quickly if we notice a problem.
Should anything like changes in inventory, specifications, shipping methods or similar information impact your order, we will contact you before continuing to process your order. Your order will be placed on hold until we have communicated any differences with you. At that time, we will either resolve any discrepancies to your satisfaction – or you of course have the option to cancel your order.